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Fix For Motorola Droid 2 Keyboard Issues

January 24, 2012 · 58 comments

in Misc Tips

I bought a Droid 2 in August, 2011.  I loved the phone when I first got it.  I really wanted a keyboard with real buttons as opposed to a touch screen, which is why I went with a Droid vs. an IPhone.  Having easy access to email was great, and I will admit, I do enjoy the Scrabble-like game Words With Friends.

After about a month though, the texting started acting up.  I was suddenly only allowed to text one word at a time per message.  I spent a couple hours going through all the different options to try to figure out how to fix my texting problem, but to no avail.  I went to the Verizon store and they just sent me a replacement phone (refurbished, of course).

I had that phone about 3 months, and the same texting issue happened.  I was getting so frustrated because it takes forever to get assistance at the Verizon store by my house.  Each visit is an hour long investment, and I thought it was pretty ridiculous considering I made my original purchase only four months prior.

This time when I went to get technical assistance at Verizon, the salesperson actually knew of a fix for the phone.  He scrolled through a bunch of menus, handed my phone back to me, and all was good.  That fix last about 2 months.  Then, this past week, the same problem happened- I could only text one word at a time.  Again, I went back to Verizon and they did the same thing and fixed my phone.  I asked if Verizon had posted a fix to this problem on the internet and they told me that had not, but that they would write down the instructions for me so I wouldn’t have to go back to the store for it to be fixed when it broke down again.  So, I have decided to take those instructions and post them on the internet myself.

How To Fix The One Word Per Message Texting Issue On the Motorola Droid 2 Phone

  1. Go to Settings and select ‘Applications’
  2. Select ‘Manage Applications’
  3. Select ‘All’, which is located at the top of the screen
  4. Scroll down the menu and select ‘Multi-Touch Keyboard’
  5. In the ‘Storage’ section, select ‘Clear Data’
  6. Back out to the main home screen
  7. Go back in to Settings
  8. Select ‘Language and Keyboard’
  9. Select ‘Multi-Touch Keyboard’
  10. Scroll to find ‘Next Word Prediction’ and UNSELECT that option
Those steps should fix the texting issue if you are only allowed to text one word or so per message, at least according to the technician at Verizon.


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{ 57 comments… read them below or add one }

Audrey January 24, 2012 at 12:35 pm

I’ll have to ask my daughter what the problem is with her droid. She’s been through like 3 or 4 them. She and Verizon are most certainly on a first name basis. Glad you found a fix for this.


Kris January 29, 2012 at 8:19 pm

Was my problem the same as the issue your daughter was having? If so, I hope the ‘fix’ solved the problem.


Don January 25, 2012 at 1:28 am

Brilliant idea to post the fix!

I wonder if any of the other providers other than Verizon have similar problems or if this is unique to Verizon…

Hope you are better! It’s good to see you back with a great tip!!!


Kris January 29, 2012 at 8:18 pm

Thanks Don. I just couldn’t believe that the instructions were not already posted by either Verizon or the manufacturer. Hopefully it will keep others from having to go into the store to fix their phone.


First Gen American January 25, 2012 at 2:51 am

I’m due for a new work phone. Unfortunately, droid is not one of my work options, but I’m afraid to go the iphone route as they are much less rugged and prone to breakage vs the other phones out there.

I’m glad it was an easy fix for you.

My favorite apps by the way are “free wifi finder” and “around me.”


Kris January 29, 2012 at 8:18 pm

I should try the ‘free wifi finder’, that sounds like a good one.

The downside for me with the Iphone is that there is not a ‘button’ keyboard. I can’t stand typing on a touch screen for very long.


The Biz of Life January 25, 2012 at 9:11 am

Weird problem……. almost sounds like a software or firmware defect on the phone.


Kris January 29, 2012 at 8:16 pm

Yeah it is strange because even after I had it ‘fixed’ the first time, it still eventually went back to the wrong settings on its own anyway. Definitely a bug of some sort!


Roshawn @ Watson Inc January 25, 2012 at 12:47 pm

Great idea Kris. I know other Droid 2 users will find this useful!
I honestly have become so disillusioned with cell phones. I was looking so much to replacing my phone last year that when I did, I just knew everything was going to work fine (it had a ton of glowing reviews from past users) and I thought I had done my homework. I wish I would have also looked in the forums citing the problems too, so that I could have identified the bugs. I erroneously thought that Sprint and HTC would have fixed these by now. Needless to say, there are many fixes that I need 🙁


Kris January 29, 2012 at 8:15 pm

Thanks Shawn. It is funny because there are so many bugs in these smartphones- you would think the manufacturers would post fixes so you didn’t have to go into their stores and make them reset your phones. It is all such a pain.


Squirrelers January 26, 2012 at 3:29 pm

That’s such a strange issue, glad you found a solution through your persistent efforts. I can somewhat relate, as I have a Droid X. It does weird things at times – for example, randomly turns on despite being turned off. My father, who’s not young, got one after seeing mine. I feel bad that he had a worse experience than me with it. More low-tech phones of the past worked better for me in terms of reliability, from what I can tell.

Looking forward to getting a different smartphone later this year!


Kris January 29, 2012 at 8:09 pm

My Droid was doing all kinds of crazy things the other day too. I just take out the battery and that usually takes care of it.

What phone are you going with later?


Jon - Free Money Wisdom January 26, 2012 at 11:32 pm

I hear the droids are awesome. I have a Galaxy and I love it. My future brother-in-law loves his droid and has never had an issue. Glad you found a solution to your problem!


Kris January 29, 2012 at 8:08 pm

I have a love-hate relationship with my Droid. I love it when it is working, and hate it when it is not!


Daniel Milstein January 28, 2012 at 11:15 am

That is so true. As an author and business man, I can relate to how you said “I asked if Verizon had posted a fix to this problem on the internet and they told me that had not, but that they would write down the instructions for me so I wouldn’t have to go back to the store for it to be fixed when it broke down again”. I hope more people discover your blog because you really know what you’re talking about. Can’t wait to read more from you!


Omni Chaparala January 29, 2012 at 4:13 pm

This is a helpful post. Saves a trip to the store


Thomas - Ways to Invest Money January 30, 2012 at 1:01 pm

I must say I had the Droid and never had the problem with the keyboard. Well I did have problems with the texting as it would freeze or send crazy symbols instead of the text. I guess I am with you with the love hate relationship. There are several things I would have changed but overall it served its purpose which was to make calls, text and surf the net.


Thad P @ thadthoughts.com February 12, 2012 at 5:28 pm

Great tip for a frustrating problem. You did good posting the fix. My guess is you’ll see a fair bit of traffic to your site (since there seem to be quite a few people with the same problem).


Kris February 12, 2012 at 8:50 pm

I just hope it helps people because I know it was a huge pain to keep going to the verizon store. Especially when I was in a leg brace and on crutches- in the snow!


Sarah February 23, 2012 at 11:12 am

Thank you so much for posting this. You saved me a trip to my Verizon store and waiting in line for ever as well. I appreciate the time you took to save other people time.


Paul February 29, 2012 at 9:24 am

This fix absolutely resolved the issue for me! I was dreading my trip to the Verizon store, which I was about to leave for when I googled the problem. Thank you so much for posting the fix!!


Kris March 1, 2012 at 9:13 pm

Hey, thanks for letting me know. I am glad I could help!


Andrea March 4, 2012 at 8:45 pm

Thank you! Have not been able to text for days, this fixed it. Awesome for posting this and saving everyone a trip to the store!!! 🙂


Mindy March 8, 2012 at 9:47 pm

This was a life saver! I have had my droid 2 since october of 2010 and have never had one problem with it until tonight. It is still in mint condition- not one scratch and never been dropped. All of the sudden I had trouble typing under text with both the keyboard and screen texting- yet I was able to type fine on facebook, maps, etcetera. It was so frustrating, and I figured it must have been something internally wrong with the phone. Thank you for posting this, because I use my texting all the time- it’s a necessity. Definitely considering switching to iphone in October when my 2 yr contract is up…but then again, this was the only problem I’ve ever had with the phone.


Kris March 8, 2012 at 10:00 pm

I am glad it helped. That typing problem drove me insane. I chose the Droid over the iPhone because I wanted a physical keyboard, so I will probably stick with it for that reason.

Thanks for writing!


greg mitchell March 13, 2012 at 5:30 pm

Thanks man…. I have had mine since Dec 2010. Has worked pretty nicely up until a couple of weeks ago. Started typing everything in all caps for awhile then would stop that. Then yesterday It started the only typing a few words then kicking out of either texting or email. Very frustrating. This remedy also appears to have fixed my problem since taking out the battery did not. I did laugh when I saw they guy post about his phone turning on after he had turned in off. I thought I was going nuts. Seems to like to do it when on a plane. Thanks again


Kris March 13, 2012 at 9:51 pm

Hey, I am glad it worked! I hate going to Verizon, so I am glad they gave me the actual solution.


Laine March 17, 2012 at 3:00 pm

THANK YOU SO MUCH! this has been my problem for the past six months and it’s finally fixed!


Joe April 6, 2012 at 8:14 pm

I originally did this before the new Android OS came out and I thought I’d never have to do it again but I just started having a freezing/lagging issue while texting last night, and after going into my settings I realized that everything had been defaulted back to what it was before I fixed it the first time, which means the new OS screwed it up. Make sure you uncheck all the boxes that make the phone show a suggestion or something, unless you can’t spell or have horrible grammar lol. Thanks for this!


Phone Bill Cut September 1, 2012 at 4:34 pm

Thank you for this! I am sure this has helped many people with these (or similar) issues.
It will be interesting to see how long the slide-out keyboard stays around, it seems like there are less and less phones that have them…


Chris L June 30, 2013 at 8:26 pm

Thanks so much for posting! You have saved me so much heartache. I thought I was going to have to hard restart my phone and loose all my info!

God Bless you !



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