I have owned cell phones for many years. My first cell phone was bought in 1991, and actually, I believe it was called a “car phone” back then. This phone lived in a sturdy bag, and only worked when it was plugged in to the cigarette lighter of a car. The whole ‘set’ was huge, and I never had to worry about losing it in a couch cushion.
In time, cell phones became more portable, but they were very expensive. Once cell phones came down in price, I bought my first phone that I could actually carry in my purse. Unfortunately, this phone had terrible reception and had to be returned almost instantly. I then purchased another phone that actually worked pretty good, even if the antenna was a lethal weapon because the knob at the top fell off.
Over the years, I ‘upgraded’ my phone many times. I did not upgrade because I needed the latest technology, but because my old phones could barely last until the 2 year contract expired. I refused to buy a new cell phone at the ridiculous prices that the Verizon store charges without an upgrade.
How I Ended Up With My Droid
My Samsung Intensity died this past August, August 12th to be exact. I called Verizon and after many attempts, I finally talked to a nice customer service rep that was actually quite competent. (I had previously spoken to two incompetent reps, one of which sent me the wrong replacement phone.) In the end, I settled on an Android because I did want Smart Phone capability for email and such. (In hindsight, not sure I really NEEDED a smart phone, but I do enjoy it, especially playing “Words with Friends” against friends and family.) My Android arrived at my door step on August 23rd.
Things went well between my Droid and I, for about 7 weeks. Then one day, I was texting and the keyboard started freezing after two words. I would then have to hold down the ‘back’ key for a few seconds to go back to the previous screen. I would try and text again, and the same thing would happen. No matter how much memory I cleared, no matter what tricks I tried, I was limited to texting about 1.5 words per message. So, I took my Droid to the Verizon store, thinking I must be some kind of smart phone idiot and there would be some easy fix.
There Was No Easy Fix For My Droid
Well, turns out I was not the problem, but my phone was. Yes, after 7 short weeks, my Droid just couldn’t take it anymore and broke down. The technician did try a couple of things and quickly said “Well, you need a new phone. You should get it in a few days, and just send your old one back when it arrives”. Well, big news, I didn’t need those instructions because I have only done the ‘return’ drill about 100 times over the years since we have four cell phones on our Verizon account.
What really gets me frustrated though is that my ‘new’ Droid will be refurbished. I don’t know why with standard phone warranties the old model is always replaced with a refurbished version, but that seems to be the case with Verizon. I cringe at the thought of my ‘new’ Droid because my last refurbished model emitted a high-pitched noise that literally hurt my ear. I had to send that one back too.
Is It Just Me, Or Does It Seem Cell Phones Seem Generally To Be Low Quality?
I cannot remember the last time I had a cell phone that survived the 2 full years. I am sure this track record encourages people to buy extended warranties, but I still have not. Probably because with all the cell phones on our plan, I just use any upgrade that is available on our plan, not necessarily the one for my phone. Therefore, I have not had to pay full price for a new phone.
So, I am trying to understand, am I an anomaly, or is early phone death an epidemic? Is it too much for me to expect an expensive electronic item to last the length of the contract I signed up for? What is your cell phone experience??